SHIPPING AND DELIVERY

Shipping

Deliveries of purchases made will be made within a maximum period of up to 30 (thirty) working days, except stock out of stock. In this case the customer will be informed and if he does not accept the additional waiting time, the order will be canceled and the payment returned.

  • Continental Portugal

Shipments to mainland Portugal will be made by carrier.

Shipping costs depend on the weight of each product and delivery location. The cost can be consulted at the time of finalizing the order.

Shipping by carrier is carried out on business days from 9.00 am to 6.00 pm, without the possibility of scheduling the time.

It is assumed that the order is received by the customer, at the destination address provided in the order.

After two unsuccessful delivery attempts, the customer may be charged an extra € 10.00 (ten euros) .

 

  • ISLANDS - Azores and Madeira

 

Shipments to the Autonomous Regions will be made by carrier.

Shipping costs depend on the weight of each product and delivery location. The cost can be consulted at the time of finalizing the order.

Orders weighing more will be calculated and the customer informed of the value of the transport for the respective order..

 

Deliveries

The customer must check the status of the order upon receipt. If the order is visibly damaged you must not accept the order, and you should use our contacts to report what happened.

When the order is violated or damaged, the problem that the box presents should be written on the shipping note., and sign.

Returns for transport damage must be made within a period of 24 hours from delivery date. Once this period of time has elapsed, Umbralumen Lda, is not responsible for any damage that may have occurred in transportation.

If there is an error in delivery and products that have not been ordered or are different in color are delivered, size and / or specifications, products must be returned to Umbralumen Lda at no additional cost to the customer, directly through the forwarder.

Delivery times and shipping costs

Shipping costs include shipping to the address provided by the customer. The customer can choose to collect the purchase / order in store.
In the case of products in stock, delivery can be made immediately after payment confirmation..
In the case of products purchased by order, delivery can be made after arrival of the(s) product(s) to Umbralumen Lda and confirmation of payment of the entire purchase.
When making a purchase of products of different brands it is possible that the delivery times of the products are delayed, since they are from different producers. If the customer wishes to receive his products in a single order, you must request it when Umbralumen Lda confirms the estimated delivery times.
Umbralumen Lda is not responsible for any theft, loss or destruction of products, provided that they have been delivered to the address indicated by the Client.
The change in customer information between the order term and the product delivery time must be communicated to Umbralumen Lda by email. If the change corresponds to the change of address and is carried out before the order has been shipped, the shipment will take place without inconvenience.. If the change corresponds to the change of address and is made after the order has been dispatched, you will be charged for shipping to both addresses.

Get a Quote for your Project

This site uses cookies and requests your personal data to improve your browsing experience.