{"id":49728,"date":"2024-04-22T16:13:52","date_gmt":"2024-04-22T15:13:52","guid":{"rendered":"https:\/\/sullamp.com\/exchanges-returns\/"},"modified":"2024-06-03T21:26:25","modified_gmt":"2024-06-03T20:26:25","slug":"exchanges-returns","status":"publish","type":"page","link":"https:\/\/sullamp.com\/en\/privacy-policy\/exchanges-returns\/","title":{"rendered":"Exchanges &amp; Returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"49728\" class=\"elementor elementor-49728 elementor-3265\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7081d30 e-con-full e-flex e-con e-parent\" data-id=\"7081d30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-220769a elementor-widget elementor-widget-heading\" data-id=\"220769a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exchanges &amp; Returns<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4ca6a36 e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"4ca6a36\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb498e3 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fb498e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Returns &amp; Refunds<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4679af6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"4679af6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Return Conditions:<\/strong><\/p>\n<p>You have a period of 15 days from the day of delivery to return your order and request a refund.<\/p>\n<p>The return can be made in the store, or be requested through our contacts.<\/p>\n<p>The item must show no signs of use and must be accompanied by the original packaging, the instruction manual and its accessories and\/or consumables. The presentation of the purchase invoice is always mandatory.<\/p>\n<p>It is up to the customer to bear the cost of returning the item, as indicated in Article 13 of Decree-Law no. 24\/2014, of 14 February.<\/p>\n<p>The return will have to be arranged with the customer. In each case, the return may be borne by the customer, delivering through their own means (direct delivery) or carrier. If it is supported by Umbralumen Lda, the associated amount is \u20ac10.00 (ten euros).<\/p>\n<p>All returned items are subject to verification of their condition. If the returned products show signs of use, defect caused by customer maintenance, etc., Umbralumen Lda reserves the right not to accept the return.<\/p>\n<p><strong>Reimbursement:<\/strong><\/p>\n<p>The refund of the purchase price, including shipping costs, will be made after the validation of the return conditions described above, with Umbralumen Lda having a maximum period of 14 days for this purpose to be counted from the date of sending the information of the validation of conditions to the customer.<\/p>\n<p>The value of the orders will be refunded via bank transfer.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3484b6c e-con-full e-flex e-con e-parent\" data-id=\"3484b6c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0e0d5ac elementor-widget__width-inherit elementor-widget elementor-widget-template\" data-id=\"0e0d5ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"49779\" class=\"elementor elementor-49779 elementor-3121 elementor-3121\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a5c876b e-con-full e-flex e-con e-parent\" data-id=\"a5c876b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-eda3c72 e-flex e-con-boxed e-con e-child\" data-id=\"eda3c72\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-382832e elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"382832e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Subscribe to our Newsletter<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d6615c0 e-flex e-con-boxed elementor-invisible e-con e-child\" data-id=\"d6615c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeInUp&quot;,&quot;animation_delay&quot;:300}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-257eeb9 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"257eeb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Don't miss any newsletters<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-169467c elementor-widget__width-inherit wow-newsletter elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"169467c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;20&quot;,&quot;button_width_mobile&quot;:&quot;20&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\" aria-label=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"49779\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"169467c\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Sullamp\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"news@sullamp.pt\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-20 e-form__buttons elementor-sm-20\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"64\" height=\"64\" fill=\"currentColor\" viewBox=\"0 0 64 64\"><path stroke=\"#333\" stroke-linecap=\"round\" stroke-linejoin=\"round\" d=\"M13.334 32h37.333m0 0L32 13.333M50.667 32 32 50.667\"><\/path><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-screen-only\">Submit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Return Conditions: You have a period of 15 days from the day of delivery to return your order and request a refund. The return can be made in the store, or be requested through our contacts. The item must show no signs of use and must be accompanied by the original packaging, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":49729,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-49728","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/sullamp.com\/en\/wp-json\/wp\/v2\/pages\/49728","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sullamp.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sullamp.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sullamp.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sullamp.com\/en\/wp-json\/wp\/v2\/comments?post=49728"}],"version-history":[{"count":0,"href":"https:\/\/sullamp.com\/en\/wp-json\/wp\/v2\/pages\/49728\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/sullamp.com\/en\/wp-json\/wp\/v2\/pages\/49729"}],"wp:attachment":[{"href":"https:\/\/sullamp.com\/en\/wp-json\/wp\/v2\/media?parent=49728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}