Terms & Conditions
This document sets out the General Terms and Conditions governing the use of the website https://sullamp.com/. For good use we suggest that you read the conditions carefully before using this website.
By continuing to use it, you consent to these conditions.
The website https://sullamp.com is intended for the dissemination and commercialization of goods and services by UMBRALUMEN ILUMINAÇÃO LDA., a private company based in Portugal, at Sítio da Cascalheira, Quatro Estradas, 8125-018 Quarteira, with NIPC 505028590, hereinafter referred to as SULLAMP.
For any clarification related to this website or these General Terms of Use and Contracting, SULLAMP may be contacted through the following means: Telephone: +351 289 395 972 (call to the national fixed network), Monday to Friday from 09:00 to 13:00 and 15:00 to 19:00, and on Saturdays from 09:00 to 13:00, and/or email: sales@sullamp.com.
This document presents the terms and conditions for the online sale of products through our e-commerce platform and/or by email, based on the information displayed on the website https://sullamp.com/. All products purchased through this platform are covered by what is set out herein. By purchasing a product through our e-commerce platform and/or by email, the customer assumes that they agree with the terms and conditions.
SULLAMP reserves the right to regularly change or adjust these terms and conditions, so customers are advised to read them before making a purchase.
The rules constituting the terms and conditions set out are governed by the Portuguese legislation in force at the time. Any conflict or difference in interpretation shall be submitted to the territorially competent Portuguese court.
If the user is located outside Portugal, SULLAMP informs that any legal proceedings must be referred to the Portuguese courts.
Website
This website is the property of the company Umbralumen Lda. , as well as all its content, which is protected under the Intellectual Property Law, in particular by copyright and industrial property.
Any use, reproduction or mention of all or part of its contents is totally prohibited, constituting a crime when carried out without the prior authorisation of the same.
Umbralumen Lda and all brands represented on the website are https://sullamp.com/ not responsible for the misuse and/or damage caused through the use of the website and/or its content.
Umbralumen Lda reserves the right to update and change information displayed on the website without prior notice.
The products displayed may or may not correspond to products available in stock. All images used are provided by the brands represented by Umbralumen Lda, and their use is intended to provide information about the product and support its sale.
The online store is composed of a selection of products that may or may not be in stock, containing the maximum amount of information available to clarify the customer about the product in question. Umbralumen Lda reserves the right to make a product from a particular brand available or unavailable according to its sales strategy and commercial intention.
All products presented are from brands represented by Umbralumen Lda and none are produced in-house. The images shown in the catalogue aim to correspond to the existing product; however, there may be slight differences in colour, shape, and condition compared to what is shown.
Information about products and prices
On our website, we provide information regarding the essential characteristics of our products through technical descriptions shared by their suppliers, and photographs that illustrate the products sold.
The prices of all products listed on our website are shown in euros, taxes included.
A Umbralumen Lda, reserva-se o direito de alterar os preços a qualquer momento, e sem aviso prévio.
Os preços e promoções apresentados no nosso website podem sofrer variações e a sua disponibilidade será sempre limitada pelo stock disponível ou período de promoção.
Existe sempre uma possibilidade de erro na colocação do preço do artigo. If Umbralumen Lda verifies this situation during the processing of an order, it will immediately proceed to correct the price, and the customer will be given the option to reconfirm his order at the correct price or cancel it.
There is a possibility that we may incur a stock-out even after placing the order, a situation that will be duly informed to the customer, as well as the expected delivery time after stock replenishment.
The prices and products made available in https://sullamp.com/ are only valid for purchase orders placed through https://sullamp.com/ and may not coincide with the prices charged in the physical store.
Customer Support
Umbralumen Lda has a Customer Support Service that can be contacted via the email address sales@sullamp.com or by calling 289 395 972 (call to the national fixed network), from 9:00 to 13:00 and from 15:00 to 19:00, Monday to Friday.
In accordance with Law No. 144/2015, we inform that, in the event of a dispute, consumers may refer to CNIACC – National Centre for Information and Arbitration of Consumer Conflicts. Tel.: 213 847 484 (call to the national fixed network); Email: cniacc@unl.pt; Web: http://www.arbitragemdeconsumo.org
Product Warranty
The product warranty corresponds to the guarantee given by each of the brands, and is, in the case of final consumers, valid for 2 (two) years, under the terms of article 5 of Decree-Law no. 67/2003 of 8 April.
Exceptions to these cases are purchases from professional customers, and/or for professional use/purchases from companies that derive economic benefits from the product, whose legal warranty period is reduced to 6 (six) months under the terms of article 921 of the Civil Code.
The operating defect must be reported to the seller within the warranty period and, unless otherwise stipulated, up to sixty days after it becomes known. To benefit from the warranty, the customer must keep the document proving the purchase of the product.
The warranty does not cover defects arising from:
Inadequate maintenance by the customer;
Improper use or operation outside the Product specifications;
Abuse, negligence, accident, loss or damage during transport;
Unauthorised maintenance or repair;
User Rules
All information provided by a user/customer of the website must be true and reliable, and is the sole responsibility of the user/customer.
Umbralumen Lda is not responsible for the misuse or provision of false data, and cannot be held liable for the bad-faith use of the information provided.
Umbralumen Lda is not responsible for any damage caused to the user and their equipment through the use of the website.
Any change to customer information between the order period and the product delivery period must be communicated to Umbralumen Lda by email. If the change corresponds to a change of address and is made before the order has been dispatched, the shipment will proceed without issue. If the change corresponds to a change of address and is made after the order has been dispatched, shipping will be charged for both addresses.
Rights
The website and its contents are covered by copyright and intellectual property rights, which includes design, texts, and graphics belonging to Umbralumen Lda or its partners.
The user must not, in any way and for any purpose other than their own purchase, reproduce or use logos, brand names, and information appearing on our website. Any use beyond this scope is prohibited unless the user obtains prior authorisation from Umbralumen Lda.
The quality of the products presented is the responsibility of the brands that produce them. Umbralumen Lda accepts returns under the terms defined in this document.
Conditions of sale and purchase of products
The website https://sullamp.com/ presents products and provides the information deemed necessary by Umbralumen Lda for their proper promotion. By placing the products on the website, we invite the user to make a purchase.
The act of purchase initiates a contract process that is validated by the customer at the time of payment and by Umbralumen Lda upon confirmation of receipt of payment.
Umbralumen Lda is a lighting solutions company that develops lighting projects and supports architectural projects in the field of lighting. If you require support for a project, or a quotation for large quantities, you should contact our quotations/projects service by email or telephone.
Purchases through the E-commerce platform
Payment for purchases made through the e-commerce platform is made in full for the value of the product, including shipping costs. This payment can be made by bank transfer through the data provided in the last step of the purchase process, or by ATM reference that will be generated for the customer’s specific purchase.
Payments, whether by bank transfer or ATM reference, must be made within 48 hours after the completion of all the steps to achieve the intention to purchase by the user/customer.
Purchases by Email
Purchases/orders made by email are only valid after confirmation of payment by our finance department.
These payments can be made either by bank transfer, or in our store/showroom by ATM or cash.
Online or distance shopping
Individual customers have the right to freely terminate the contract established with Umbralumen Lda, within 14 calendar days of receipt of the order, as provided for in Decree-Law 24/2014, of 14 February.
Umbralumen Lda may withhold the refund of the purchase amount until the product is received or the customer does not present proof of its return.
The refund of the purchase amount must be made using the same means of payment used for receipt, unless otherwise agreed between the customer and Umbralumen Lda.
Products marked as belonging to the Stock-off catalogue are products discontinued for more than 1 year, or display products, with no refund of the purchase amount. Products belonging to the Stock-off catalogue, when returned, may be exchanged for another product belonging to the Stock-off catalogue or not, provided it is of the same value as that previously paid by the customer.
In the case of professional customers or customers who obtain economic benefits from the product, the right of free withdrawal does not apply, even for purchases made remotely, whether through the online store or by email. The request for free withdrawal is only valid if made in writing.
In-person shopping at the showroom/store
All purchases made at the counter with the customer present in the showroom/store are subject to the following rules for returns:
By law, Umbralumen Lda is not obliged to accept returns. However, in an effort to provide good customer service, Umbralumen Lda accepts return authorisation requests, which may or may not be approved depending on the situation.
The return authorisation request must be communicated to Umbralumen Lda in writing and is subject to approval by Umbralumen Lda. The customer must specify the reason for the return.
The maximum deadline for return authorization requests is 15 working days after the date of the purchase/date of the document proving the sale.
All accepted return requests are subject to a devaluation of at least 10%, which may be higher according to the specific conditions of the supplier.
If the material is not part of the usual stock or is produced to order with specifications for the customer, the approval of the return will depend on the supplier, which we will consult, as well as the return conditions to be applied.
The materials to be returned must be in the original packaging, intact and without signs of handling, otherwise they will not be accepted.
After confirmation of the acceptance of the return, the customer has a period of 8 working days to deliver the equipment to be returned. Umbralumen Lda reserves the right to charge the transport costs associated with the return.
Umbralumen Lda reserves the right not to accept the return whenever the previous conditions are not respected.